This lets us fix things on your computer directly instead of talking you through it over the phone. Takes about five minutes, and you only ever do it once.
This is the app that lets us connect. It is free and it does not run in the background collecting anything.
Download for MacWhen the download opens, drag the RustDesk icon onto the Applications folder shown next to it. Then close that window and open RustDesk from Applications.
This part matters. If you open it straight from the Downloads folder instead, some of it will not work properly later.
You will see "RustDesk is an app downloaded from the Internet. Are you sure you want to open it?" That is normal for anything you download. Click Open.
We will have texted or emailed you a long line of text. Copy it, then in RustDesk go
to Settings and click Network down the left side.
Click Unlock Network Settings at the top and enter your Mac password.
Then click the small paste icon in the top right of the box that
appears, and click OK. That points RustDesk at our own server instead of the public
one.
Your Mac will ask permission a few times. It has to, and it will not let us help you until you approve all three. If it opens System Settings, flip the switch next to RustDesk and come back.
Screen Recording lets us see your screen. Accessibility and Input Monitoring let us use your mouse and keyboard. Nothing is recorded or saved.
The RustDesk window shows an ID and a Password. Read us both
and we will take it from there.
This is the app that lets us connect. It is free and it does not run in the background collecting anything.
Download for WindowsOpen the file you just downloaded. If Windows shows a blue "Windows protected your PC"
box, click More info and then Run anyway. Then click Install
in the RustDesk window.
Windows will ask whether to allow the app to make changes. Click Yes.
We will have texted or emailed you a long line of text. Copy it, then in RustDesk go
to Settings and click Network down the left side.
Click Unlock Network Settings at the top and click Yes on the Windows
prompt. Then click the small paste icon in the top right of the box
that appears, and click OK. That points RustDesk at our own server instead of the
public one.
The RustDesk window shows an ID and a Password. Read us both
and we will take it from there.
Call or text and we will walk through it together. It is a five minute job, once.